Shipping policy
SHIPPING POLICY – CURNAT
✦ Order Processing
All orders are prepared and processed within 24 to 48 business hours after the order has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
✦ Estimated Delivery Times
Estimated delivery times after dispatch are:
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Canada: 5 to 9 business days
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Remote and rural areas of Canada: 7 to 14 business days
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Other supported international destinations: 7 to 15 business days
Please note that these delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, customs processing, high-volume periods or other circumstances outside our reasonable control.
✦ Free Shipping
Standard shipping is free with no minimum purchase for all eligible destinations served by Curnat.
Any available expedited or alternative shipping options and their applicable costs will be displayed at checkout.
✦ Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this information to follow the progress of your delivery.
Please allow up to 48 hours after receiving your tracking number for tracking information to become fully available in the carrier's system.
✦ Shipping Carriers
Depending on the destination, product availability and fulfilment location, Curnat may use different shipping partners.
These may include:
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Canada Post or other local Canadian delivery partners for final delivery within Canada
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YunExpress / Yanwen or other international logistics partners when an item is dispatched from an international fulfilment centre
The carrier used for your order may vary depending on your location and available shipping routes.
✦ International Fulfilment
To ensure product availability and efficient order processing, some Curnat products may be dispatched from an international fulfilment centre when local inventory is unavailable.
Your tracking information will allow you to follow your order throughout the delivery process.
✦ Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
Once an order has been shipped, we may not be able to modify the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer, subject to applicable law.
✦ Delayed Orders
Occasional shipping delays may occur.
If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact our customer service team with your order number.
We will review the shipment information and assist you with the next steps.
✦ Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us at:
Please include:
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Your order number
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Your full name
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A description of the issue
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Photos of the package and product if the parcel arrived damaged
Our team will review your request and assist you in accordance with our applicable policies and Canadian consumer protection requirements.
✦ 30-Day Satisfaction Guarantee
We stand behind the quality of our products.
Eligible purchases are covered by our 30-day satisfaction guarantee from the date your order is delivered, subject to the conditions outlined in our Return Policy.
Please review the Curnat Return Policy for full eligibility requirements and instructions.
✦ Contact Us
For any questions about your order, delivery or tracking, our customer service team is available at:
📧 contact@curnat.com
🌐 Curnat.com
Curnat
Canada