Refund policy

RETURN POLICY – CURNAT

At Curnat, customer satisfaction is important to us. If for any reason you would like to return an item purchased from Curnat.com, please carefully review the policy below.

✦ General Return Conditions

To be eligible for a return, your item must:

  • Be in its original condition, unused and unopened, with all original labels and packaging

  • Be accompanied by a receipt or other proof of purchase

  • Be returned within 30 days of receiving your order

  • Have received prior return authorization from our customer service team

⚠️ Returns sent without prior authorization will not be accepted.

✦ Items Not Eligible for Return

The following items cannot normally be returned:

  • Personalized or custom-made products

  • Gift cards

  • Hazardous materials

  • Perishable goods

  • Products that have been opened, used or damaged after delivery, unless the item was received defective or incorrect

✦ Return Period & Order Cancellation

You have up to 30 days from the date your order is delivered to request a return.

If your order has already been shipped or is in transit, cancellation may no longer be possible. In this case, you must wait until the package is delivered and then follow the return procedure outlined below.

✦ Return Shipping Costs

If the error is ours — damaged, defective or incorrect item:

Curnat will cover the reasonable return shipping costs and, depending on the circumstances, offer either:

  • A replacement at no additional cost; or

  • A full refund.

If the return is due to a change of mind, incorrect selection or another customer-related reason:

Return shipping costs are the responsibility of the customer.

Unless otherwise agreed by Curnat, exchanges are not offered for change-of-mind returns.

✦ How to Request a Return

1. Request Authorization

Contact us at contact@curnat.com and provide:

  • Your order number

  • The email address used when placing your order

  • The reason for your return

  • Photos of the product and packaging when reporting a damaged, defective or incorrect item

2. Receive Return Instructions

Once your request has been reviewed and approved, we will email you the return instructions and the applicable return address.

Please do not send a return before receiving authorization from our customer service team.

3. Ship Your Return

For customer-initiated returns, return shipping costs are your responsibility unless otherwise stated.

You may use the carrier of your choice. Unless specifically confirmed by our customer service team, a prepaid return label is not provided.

Please note that, depending on the product and fulfilment location, your return may need to be sent to an international return warehouse. The applicable return address will always be provided before you send your package.

We strongly recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed.

✦ Refused or Unclaimed Packages

If a package is refused at delivery or is not collected from the carrier or pickup location and is subsequently returned to us, return-to-sender and handling costs may be deducted from the refund.

Where applicable, a $15 CAD return-to-sender handling fee may be deducted from the refunded amount.

This deduction does not apply where the return results from an error attributable to Curnat and is subject to applicable Canadian consumer protection laws.

✦ Refunds

Once your returned package has been received, it will be inspected to confirm that it meets the conditions of this Return Policy.

If your return is approved, your refund will generally be processed within 3 to 7 business days.

The refund will be issued to the original payment method used for your purchase, unless otherwise required by applicable law.

Please note that banks, credit card providers and other payment processors may require additional time before the refund appears on your account.

If more than 15 business days have passed since we confirmed that your refund was processed and you still have not received it, please contact us at:

contact@curnat.com

Our customer service team will assist you.

✦ Your Rights Under Canadian Consumer Protection Laws

This Return Policy does not limit, exclude or replace any rights or remedies available to you under applicable federal, provincial or territorial consumer protection laws in Canada.

Where applicable law provides you with rights that differ from this policy, those legal rights will apply.

Curnat
Curnat.com
Customer Service: contact@curnat.com